Refund Policy

At Offbeat Concerns, we appreciate the support of our subscribers and participants. Subscription fees help sustain independent journalism, research, fact-checking, training, and public-interest initiatives. This Refund Policy explains when refunds are available.

Subscription Fees

Subscription payments are generally non-refundable. Once a subscription has been activated, refunds or partial refunds will not be issued for unused periods, early cancellation, or failure to use the subscribed services.

Subscribers may cancel automatic renewal at any time before the next billing cycle. Cancellation will prevent future charges but will not affect access during the current paid subscription period.

Duplicate or Incorrect Payments

If you are charged more than once for the same subscription due to a technical error or duplicate transaction, please contact us within 14 days of the payment. Upon verification, the duplicate amount will be refunded through the original payment method.

Failed Services

If you paid for a digital service, online event, workshop, or training programme that could not be delivered due to an error on our part, we may, at our discretion, provide a full refund, partial refund, replacement access, or credit towards a future programme.

Event Cancellations

If Offbeat Concerns cancels a paid event, workshop, or training programme, registered participants will be informed promptly and will normally receive either a full refund or the option to transfer their registration to a future programme.

If a participant is unable to attend a scheduled programme for personal reasons, refunds may not be available unless otherwise stated in the event-specific terms.

Payment Disputes

If you believe a payment has been processed incorrectly or without your authorisation, please contact us immediately before initiating a chargeback with your payment provider. We will make reasonable efforts to investigate and resolve the matter promptly.

Processing of Refunds

Approved refunds will ordinarily be processed through the original payment method. Processing times may vary depending on the payment gateway, bank, or financial institution involved.

Policy Changes

Offbeat Concerns reserves the right to revise this Refund Policy at any time. Any changes will be published on our website and will apply prospectively.

Contact

For questions regarding payments, cancellations, or refund requests, please contact us using the contact information provided on the Offbeat Concerns website. Please include your name, registered email address, payment reference, and a brief description of the issue to help us process your request efficiently.